At Zoesocks.com, we strive to make your shopping experience seamless and secure. Below is our billing policy, which explains how we handle payments, billing procedures, and related concerns.
1. Payment Methods
Zoesocks.com accepts the following payment methods:
- Credit and debit cards (Visa, Mastercard, American Express, etc.)
- PayPal
All payments are processed securely using SSL encryption to protect your personal and financial information. We do not store your payment details on our servers after your transaction is completed.
2. Billing Information
To complete a purchase on Zoesocks.com, you must provide accurate billing information, including your name, billing address, and payment details. It is your responsibility to ensure that all billing information is correct before placing an order.
Please note that incorrect billing information may cause delays in processing your order or result in the cancellation of your order. We reserve the right to contact you via email or phone if we are unable to verify the billing information provided.
3. Payment Authorization
By submitting a payment, you authorize Zoesocks.com to charge the specified amount to your selected payment method. Payment will be charged at the time of checkout, and you will receive a confirmation email once your order has been processed successfully.
4. Currency
All prices listed on Zoesocks.com are in USD, unless otherwise stated. If you are purchasing from outside of the country where we operate, your payment provider may charge you foreign transaction fees or apply currency conversion rates, which are outside of Zoesocks.com’s control.
5. Taxes
All applicable taxes, including VAT and sales tax, will be added to your order at checkout based on your shipping address. If you are located within the European Union, the applicable VAT will be included in your total purchase price in accordance with EU regulations.
For international orders, customers are responsible for any customs duties, taxes, or fees that may be applied by the destination country.
6. Payment Issues
If your payment is declined or fails to process, please verify that the billing details you provided are correct and that your payment method has sufficient funds. If the issue persists, we recommend contacting your bank or payment provider for further assistance.
In the event of a payment dispute, chargeback, or unauthorized charge, please contact us immediately at support@zoesocks.com so we can investigate and resolve the issue as quickly as possible.
7. Refunds and Billing Adjustments
Refunds for returned or canceled orders will be issued to the original payment method used for the purchase. Once a refund is approved, please allow 5-10 business days for the refund to be processed by your bank or payment provider. The actual time for the refund to appear in your account may vary depending on your financial institution.
If you are eligible for a partial refund or billing adjustment, it will also be applied to the original payment method. You will receive a confirmation email once the adjustment has been processed.
8. Invoice and Receipts
An order confirmation, including an itemized receipt, will be sent to the email address provided during checkout. This serves as your proof of purchase. If you need an additional copy of your receipt or require an official invoice, please contact us at support@zoesocks.com, and we will be happy to assist you.
9. Fraud Prevention
To protect our customers and prevent fraud, Zoesocks.com reserves the right to request additional information from you to verify your identity or payment details before processing your order. This may include, but is not limited to, government-issued identification, proof of billing address, or a phone verification call.
If we suspect any fraudulent activity, we reserve the right to cancel your order and issue a refund, or to refuse service at our discretion.
10. Changes to Billing Policy
Zoesocks.com reserves the right to update or modify this billing policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed about our billing practices.
11. Contact Us
If you have any questions or concerns regarding our billing policy or need assistance with an order, please feel free to contact us at:
Zoesocks.com
Email: support@zoesocks.com
Thank you for choosing Zoesocks.com. We value your business and are committed to providing a secure and transparent billing process!
